Q31).What is the benefit of Salesforce CRM?
Ans: Here are some of the top benefits of Salesforce CRM
- Ensuring faster and better sales opportunity.
- Deploying an analytical approach to customer acquisition.
- Reducing cost and improving customer satisfaction.
- Automation of repetitive and less important tasks.
- Improved efficiency and enhanced communication on all fronts
Q32). Explain what the junction object is and what is the use?
Ans: Junction objects are used to build many-to-many relationships between objects. You can take a recruiting application example, where a position for a job can be linked to many candidates and in the same manner a candidate can be linked to the different positions. So, to connect this data model, you need a third party object, this object is referred as junction object. Here “job application” is the junction object.
Q33).Explain what is Audit trail?
Ans: Audit trail function is helpful in knowing the information or track all the recent setup changes that the administration does to the organization. It can store last 6 months data.
Q34). Explain what is dashboard?
Ans: Dashboard is the pictorial representation of the report, and we can add up to 20 reports in a single dashboard.
Q35).Explain how many controllers can be used in a visual force page?
Ans: As Salesforce comes under SaaS, one can use only one controller and as many extension controller.
Q36). Mention what is the difference between SOQL and SOSL?
Ans:
SOQL ( Salesforce Object Query Language) | SOSL (Salesforce Object Search Language) |
· Only one object at a time can be searched
· Query all type of fields
· It can be used in triggers and classes
· DML operation can be performed on query results
| · Many objects can be searched at a time
· Query only e-mail, phone and text
· It can be used in classes but not in triggers
· DML operation cannot be performed on search result
|
Q37).Top Answers to Salesforce Interview Questions
Ans:
| Salesforce Dev 401 | Salesforce Adv Dev 501 |
What you learn? | Building customized applications, analytical functions | Apex scripts, Developer console, deploying MVC architecture |
Who can learn? | Software & IT professionals | App & CRM developers, system admin |
What is the average salary? | $99,000 per annum | $141,000 per annum |
Q1). Is cold calling dead?
Ans: Some interviewees may get defensive, or think this is a trick question. The answer, of course, is no. When all else fails (market conditions, marketing leads, etc.), picking up the phone is the one thing sales reps will always be able to control. But how they cold call – who they call, with what message and offer, at what frequency and cadence – is extremely important. Cold calling must be customer-centric and value-driven to succeed in today’s buyer-centric world.
Q2). Should reps get warm leads or build their own pipelines?
Ans: Similar question, different angle. The right answer is typically to get warm leads, but not because the reps are lazy or can’t successfully build their own business from the ground up. Lead-driven sales are typically more cost effective than having expensive sales reps cold calling. Yes, leads are expensive up-front, but the eventual cost per acquisition and overall lifetime value and margin for the business on those new customers is usually much better when reps are making more efficient use of their time with warm leads.
Q3). What’s the ideal relationship between sales and marketing, and how do you operationalize that?
Ans: It’s more than just inviting marketing to your meetings. The ideal relationship starts with common goals of what success looks like, common definitions of leads, qualified leads, lead stages and short-term opportunities. It’s working together on the same pipeline, and ensuring that success is measured and compensation is dispensed based on overall pipeline performance. Marketing needs to be held accountable for qualified opportunities and closed business. When that alignment takes place, the daily & weekly operational requirements more easily fall into place.
Q4). Should sales reps be paid commission?
Ans: Yes, there are more companies today that put their reps on a salary. But the best reps still want the variability of compensation, because they want the upside. They will happily take the risk (and the occasional bad month or quarter) to earn a C-level paycheck when they hit it out of the park.
Q5). Why don’t you want to make more money as an individual contributor?
Ans: Great question to ask prospective sales managers. The right answer comes down to how many commission checks they want. Sales managers will still have a portion of their compensation come as a performance bonus or commission based on their team’s performance. The best sales managers know they can make far more money as a manager in these conditions, buy not just driving higher sales themselves but improving the performance and consistently higher sales of an entire team. Sales managers still want their money, but they know the upside is actually higher as a manager with a good comp plan.